Customer reviews of Sarah Cox

By John G on 03 July 2016 | Verified purchase

A first rate company , straight up front with none of the pressure selling will highly recommend and will use again

Reply from Sarah Cox on 29/09/16

first class review, thank you

By Naresh P on 16 June 2016 | Verified purchase

Top car dealer, went to see a VW Passat 20TDi CR SEL Estate. On arrival the car was already left out for me to look at. Once I gave it the look over, I was given the trade plates and told to take it for a drive. Basically left to it hassle free or heavy sales tactics. The car looked mint from inside and out, also drove 100% as to the advert mentioned. Sat down in the showroom showed me all the documents for the car, we agreed a price and left them a deposit. A week later went to collect the car, the car was still spotless and very kindly got it serviced and from main dealers and helped me purchase my road tax.too. A credit to Sarah Cox Motors as the drive home to Leicester was fantastic and loving the car, thank you.

Reply from Sarah Cox on 29/09/16

Thankyou for your kind review, I'm sure you are enjoying starting your car in a traditional way :)

By Tony S on 11 June 2016 | Verified purchase

Excellent service from everyone involved with my purchase, (Freelander 2) nothing to much trouble. I would like to take this opportunity to thank all at Sarah Cox for a excellent experience in buying a vehicle. Would defiantly return when the its time to do so, I would also recommend this company to anyone who is thinking of making a purchase.

Reply from Sarah Cox on 29/09/16

Thankyou for your review Tony, and thank you for your continuous business, i think you are averaging changing 3 times a year with us at the moment, see you soon

By Mark B on 06 June 2016 | Verified purchase

As I'm sure it is for most of us buying second hand cars, we are somewhat nervous of over the top salesmen and making a huge mistake. I am pleased to say that the service I received was not based on hard sell and at no point did I feel under pressure. They sorted out my concerns with actions rather than words and I am extremely pleased with the car I have purchased. I recommend Sarah Cox cars most highly.

By Christopher B on 05 June 2016 | Verified purchase

Good service from this specialist Independant who sources hard to find prestige sports luxury and generally hard to find models. Good attention from Daniel whose franchise training is now all forgotten and good old fashioned customer service is now his forte. If you want to see used cars ranging from Smart cars which incidentally we bought to Bentley's and Masserati's then it's well worth a look. We do have an issue with the car but I am this will hopefully be resolved soon.

By Dave G on 03 June 2016 | Verified purchase

Just bought our new family car from this garage. Very happy with the car. Would recommend this garage for a relaxed and helpful approach, with none of the usual awkward salesman nonsense. We dealt with Daniel who is laid back and seems a genuinely nice chap. Very straight forward transaction and we part x'd our car too. Would recommend.

By Pete H on 02 June 2016 | Verified purchase

I had an Excellent experience at Sarah Cox Cars, Daniel was extremely helpful from the start. He even sorted the transfer of my private plate onto the new car.

By bob C on 13 June 2018 | Purchase not verified

Talk a good talk but do not deliver bought the car on the word of the seller requested evidence of a service/still waiting no paper work .sale invoices dated 2010 I think bits 2018! upon inspection the car internally was dirty full stones and what looks like builders dust need a full valet. Car stated full leather again not as stated half leather and rip in the passengers seat.rear nearside light cluster full of water. Body work is full of dents they said the dent man would sort that out? the car was to buffed ? full of marks and scratches on every panel I would not writing this review but if you don't call they call you customer service lol on the only good thing I would say they delivered it

Reply from Sarah Cox on 15/06/18

Thankyou for taking the time to review your experience Mr Clayton. Any feedback whether good or bad we value as it helps everyone learn and improve. I am disappointed to read this review considering the many conversations we have shared throughout your purchase, even when you have called me at 10pm at night on my mobile to check progress so i am saddened that our customer service has not met your expectations. I agree with you regarding the rear light you called me to inform me that it was letting water in in which i straight away told you to get it fixed local to yourself and we will pay the invoice. Everything else in your review regarding leather - cleaning - dents - scratches you have never mentioned in the calls we have since we delivered the car to you(free of charge). It maybe would of been fairer to discuss your disappointments with ourselves to see if there was a way to rectify and turn your experience into a positive one. On this occasion i am sorry you feel we have failed.

By Kathryn F on 21 March 2018 | Purchase not verified

Excellent service, no pressure. Plenty of time to look around, allowed to test drive the car on my own. Good trade in price for my car,all round very good service.

By Simon C on 19 February 2018 | Purchase not verified

I can only echo the comments of all the other reviews on this site. Very nice people to deal with, no pressure and good trade-in prices (good coffee too!). I just wish they weren't three hours drive away, but in my experience it's well worth the journey. I'm very happy with my new car and I will certainly be checking their stock next time I'm looking for a car.