Customer reviews of Sarah Cox

By Jonty O on 31 December 2017 | Purchase not verified

Dismal customer service, little or no communication and taking weeks to obtain replies.

Reply from Sarah Cox on 31/12/17

Thankyou for your comments Jonathan, I'm sorry on this occasion we have not met your expectations on our customer service. As you can see from the 100+ 5 star reviews we have this is very rare/unusual. Many people read these reviews so just want to make it clear on the reason you have decided to give us a 1 star rating, looking into the email trail of communication with ourselves you first contacted us on 19th November making us a offer of £12750 for a car which was advertised at 14994. We were unable to accept such a low offer. Since then you and Daniel have exchanged 15 emails I can see in which the car was offered to you at a heavily discounted price, you have sent a email to us requesting us to confirm 25 points regarding the car and deal and asking if we can meet you half way to London and if we can give you a full tank of fuel, we are a small family run business at a incredibly busy time of year so apologies we did not managed to provide all the info required before the car sold

By Tony S on 24 December 2017 | Purchase not verified

Purchased several cars from this company over the years, most recent VW Polo SEL, the service and attention to detail as never waivered very professional and friendly. I would without hesitation recommend Sarah Cox Cars.

By Debbie W on 20 September 2017 | Purchase not verified

Very happy customer, after having had a bad experience from buying from car dealers before I admit I was a little nervous at first. I drove from Essex to see the car and was impressed with the service I received, no hard sell and a straight talking honest approach, the staff couldn't do enough to help. I wouldn't hesitate to recommend or use again .

By Michael B on 29 August 2017 | Purchase not verified

Made buying a car a stress free, relaxed and enjoyable experience. No pushy sales tactics. Highly recommend.

By Jeff B on 06 May 2017 | Purchase not verified

Very good nice people Daniel was good mark was a laugh thanks..cars great...(jeff)

Reply from Sarah Cox on 13/05/17

Thanks Jeff glad you are happy with your purchase

By LAURENCE H on 08 April 2017 | Purchase not verified

This week had the pleasure of buying a fresh Jaguar XF from this excellent garage. Superb condition vehicle exactly as described with good friendly staff to deal with. Daniel is a credit to the profession offering a personal service without any pressure being applied. A wonderful selection of cars too ranging from the unusual to the most high tech. Buy with confidence from this dealer, you will not be disappointed. Good luck to Sarah Cox cars and I hope you continue to flourish.

By Andrew D on 26 February 2017 | Purchase not verified

My experience with Sarah Cox Cars only reinforces the reviews already made. Very amiable and customer focused team. I was able to take the car for an unaccompanied test drive, even told I could bring it home to show my wife!!! A very good trade in price offered on my current car. I did buy the car (Audi TT Roadster) and found the whole buying experience a pleasure. No pressure to buy or "salesman lingo", just honest, decent chaps. I'll certainly return to Sarah Cox Cars when looking for my next vehicle.

By Lex R on 17 February 2017 | Purchase not verified

Have recently purchased a Land Rover 3 TDi 2.7 from Sarah Cox cars, dealt with a gentleman called Daniel, needless to say they went above and beyond with customer care, few issues become apparent 2/3 weeks after owning the vehicle and Daniel was proactive in resolving the issues local to where I live. Would defiantly recommend!

By Ian l on 29 January 2017 | Purchase not verified

I would like to thank everyone at Sarah Cox and especially Daniel who made me feel relaxed and free of any high pressure selling. Daniel enabled me to complete my purchase on the same day whilst trading in my own vehicle which included road tax,insurance help and transfer of personal number plate all completed within an hour. I would also like to Sarah Cox for forwarding some personal effects that was left in my car. I would also like to thank Everton for helping me and the nice chat.

Reply from Sarah Cox on 07/02/17

Thankyou for your review Ian, Enjoy the new Mercedes!

By Jonathan T on 21 January 2017 | Purchase not verified

I purchased a Kia Sportage from Sarah Cox cars and I have to say this was one of the most stress free smooth transactions I have made. Daniel was fantastic, he had kept the vehicle for me and was really helpful and non-pushy. The customer service was excellent and the vehicle I purchased was at a great price and was exactly as described. I saw the reviews on the internet about this dealership, I travelled 2 1/2 hrs from Lancashire to make the purchase and was not disappointed. Would I use Sarah Cox cars again? Absolutely. I am retiring in 5 years - I will have a bigger budget of £40000 for a vehicle and Sarah Cox cars will definitely get my custom. If your thinking of buying a new vehicle look no further than Sarah Cox cars and ask for Daniel!